Ticket FAQ's

Where are my tickets?


The easiest way to get your tickets is to find your email order confirmation; tickets are usually attached as a PDF file you can print. Try searching for the info@jacarandafestival.com in your email inbox. Finding tickets in your INTIX Account 1. Log in to your INTIX account. Use the “Forgot Password” link if you have trouble logging in. 2. After you sign in, if you have purchased tickets through INTIX from multiple event organisers, you will be prompted to select the event organiser you are after. Select the appropriate event organiser from the drop-down. 3. If you have purchased tickets using this email address, they will be available under the “My Orders” heading.




I can no longer attend an event. Where can I sell my ticket?


You may only sell tickets purchased via INTIX on the official INTIX resale channel at face value. Any tickets re-sold on other channels (including Viagogo, Gumtree, Facebook Marketplace) may be cancelled without refund, and entry to the event will not be granted.




Is it okay to buy or sell a ticket on third-party sites such as Gumtree, Viagogo, Tixel or Facebook Marketplace?


No. It is against the terms and conditions of sale to buy or sell tickets purchased through INTIX on third-party websites like Viagogo, Gumtree and Facebook Marketplace. These terms are in place to protect ticket buyers from being scalpers or being scammed. Tickets bought or sold on websites like Viagogo, Gumtree and Facebook Marketplace will be cancelled by INTIX without a refund. Existing tickets will be cancelled, and entry will be denied at the event. The official INTIX resale is the only safe place to buy re-sold tickets.




What fees can I expect to pay?


Tickets purchased on the Site may be subject to a per-ticket handling fee. Tickets purchased on the site may also be subject to a per-order handling fee. This covers the cost of operating an information service and internet site and the processing of ticket(s). Handling fees vary depending on the event and are agreed between the relevant event partner and INTIX. Changing the name on a pre-purchased ticket(s) may be subject to a per-ticket fee. This covers the cost of operating an information service and internet site and the processing of ticket(s), and administration involved. Name change fees vary depending on the event and are agreed between the relevant event partner and INTIX. Reselling a pre-purchased ticket(s) may be subject to a per-ticket fee. This covers the cost of operating an information service and internet site and the processing of ticket(s), and administration involved. Resale fees vary depending on the event and are agreed between the relevant event partner and INTIX.




I purchased a ticket from Facebook/Viagogo/Gumtree, what do I do?


Tickets purchased from any of these sites have not been verified as real despite the marketing surrounding them from these companies. We are constantly required to turn people away at the entrance of events due to fake tickets being purchased from these sites. It's also important to note laws surrounding the "resale" price for the state where the event is held in Australia and that in the majority of Australia selling tickets for greater than 10% of their original purchase price is illegal. But what if you have accidentally purchased from one of these sites? Our first recommendation is to buy a ticket from the official site as soon as possible as your original purchase will not get you into the event. To recover your funds you will need to start what is known as a "chargeback" with the bank that your credit card is with. A chargeback is a reversal of a credit card transaction and usually occurs when a cardholder raises a dispute with their financial institution (also known as the Issuer) in relation to a purchase made with their credit card. A chargeback may result in the amount of the original sale being returned to the customer’s account. The reasons why chargebacks occur may vary however, chargebacks are generally the result of a customer being dissatisfied with their purchase or due to unauthorised or fraudulent activity/use of their card. Any transactions, processed without a proper authorization from the issuer, can also be returned as chargebacks. As each bank has slightly different processes for completing this we have added links to help you through the process.